Funeral Home Customer Service A–Z

Creating Exceptional Experiences for Today's Families

Business & Finance, Marketing & Sales, Customer Service, Sales & Selling
Cover of the book Funeral Home Customer Service A–Z by Alan D. Wolfelt, PhD, Companion Press
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Author: Alan D. Wolfelt, PhD ISBN: 9781617220340
Publisher: Companion Press Publication: April 1, 2005
Imprint: Companion Press Language: English
Author: Alan D. Wolfelt, PhD
ISBN: 9781617220340
Publisher: Companion Press
Publication: April 1, 2005
Imprint: Companion Press
Language: English

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

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